Say howdy to the brand new Neighborhood
On June thirteenth, 2022, all Emplifi customers will probably be migrated to a brand new model of Neighborhood. That will help you make a clean transition, right here’s a breakdown of what’s in retailer for you.
Identical to the outdated Neighborhood, however higher
Ever since we first launched Neighborhood, our precedence has been to enhance productiveness by changing sluggish neighborhood administration processes with an automatic strategy.
That’s why we’re holding the preferred options of the outdated Neighborhood, together with approval flows, reply templates, multi-action panel, customized feeds, assigning options, and utilizing posts as filters.
In truth, the brand new model is lots just like the outdated Neighborhood – however it’s extra environment friendly than earlier than.
A Lighter and speedier UI for improved teamwork
We constructed the brand new model of Neighborhood with most productiveness and greater groups in thoughts. So relatively than one massive board for all brokers, we constructed a single-panel view for customized international and personal feeds so that every agent can concentrate on their very own feed, with out distractions.
Higher and extra logical filtering
To any extent further, the filter panel will at all times be seen on the right-hand facet. We launched this new structure to make filtering of customized feeds extra sturdy, simpler to make use of and extra environment friendly.
For instance, now you can filter by language and extra particular time presets or use the descriptions AND, OR, NOT for extra exact filtering. In case you use Emplifi Listening, you’ll additionally be capable of filter by question much more simply.
With the brand new interface, we targeted on dashing up most person actions, like choice of sentiment and standing for every submit. You too can make sooner bulk modifications by choosing a vast variety of posts with a single click on.
Nonetheless have questions on how the brand new Neighborhood works? Contact your Buyer Success Supervisor anytime to arrange a personalised webinar session.